Everything you need to know about our products, shipping, and support.
Orders are processed and shipped within 3–5 business days. Once your order is on its way, you'll receive a confirmation email with the details.
Yes, tracking details are provided via email once your order has shipped. If you haven't received tracking information, check your spam folder or reach out to our support team.
Follow the care instructions included with each item. Brushes and reusable pads should be washed regularly and left to air-dry, while silicone and silk items simply need a gentle wipe or hand-wash to stay fresh.
Yes. We're committed to quality and sustainability — our brushes use vegan synthetic bristles, our remover pads are made from organic bamboo, and our formulas are cruelty-free and paraben-free.
Our tools and formulas are gentle and designed for everyday use. If you have sensitive skin, we recommend performing a patch test before using any new skincare product.
You can reach us at contact@mellowbeautytools.com or call +1 (386) 732-6096. We're available Monday to Saturday, 9am to 6pm (ET).
Our transactions are secure and encrypted.
We are happy to answer your questions via phone or e-mail.
We offer free worldwide shipping on all orders.
Orders are delivered within 3–5 business days.